OpenText value and trust
As a leader in EIM, OpenText is committed to helping our customers achieve success and excellence in their businesses. That’s why we place the highest priority on earning trust through the delivery of exceptional value to our customers.
Superior Customer Support
At OpenText we focus on fostering extraordinary relationships with customers, partners and shareholders. Its products and services are trusted by 85 of the world’s 100 largest companies.
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Customer Support program
OpenText Prime Protect
With more than 100,000 customers—including the top 20 global brands—OpenText is trusted by many of the world’s leading companies.
With trust comes responsibility for OpenText to create positive business outcomes for customers every time. That’s why we created the Prime Protect support program.
Prime Protect is the level of support that OpenText customers need to manage their increasingly complex business processes and succeed.
The newly expanded program simplifies our support offerings and addresses the higher expectations of our customers.
|Product research and development|
|Product patches, latest releases/versions|
|Online documentation and resources|
|Initiate support requests through My Support, phone or email|
|Hours of operation: Monday-Friday, local business hours|
|24x7 coverage for Severity 1 and 2 issues|
|5x8 coverage for Severity 3 issues|
|Technical points of contact||6|
|Access to Core for secure, remote collaboration across multiple devices|
Additional program options
Extended Support and Maintenance
Upgrade on your own schedule by extending the past maintenance support entitlements of your product—plus receive critical patches for core product issues.
Help your business succeed with assigned technical experts and a proactive solution that is right for you.
Did you know...
* Additional languages available for regional product support. If you would like to inquire about your product/region options, please email email@example.com