Welcome to OpenText Customer Support

OpenText Customer Support provides a wide range of service and support options to proactively manage OpenText solutions.

Are you a new customer? Get started with OpenText!

My Support

Want answers fast?

My Support is the OpenText self-service portal connecting you with resources, communities and technical analysts right when you need them.

 

OpenText value and trust

As a leader in EIM, OpenText is committed to helping our customers achieve success and excellence in their businesses. That’s why we place the highest priority on earning trust through the delivery of exceptional value to our customers.

Value

Superior Customer Support

CS Expertise

Expertise

Our highly-trained OpenText Customer Support employees rapidly resolve urgent issues using troubleshooting, critical thinking and analytical skills to keep IT operations running efficiently.

CS Innovation

Innovation

Get new releases and software updates at no extra charge. OpenText supports all major releases for 5 years and offers Extended Maintenance options to upgrade on your own schedule.

CS Proactivity

Proactivity

Our service and support options help management teams achieve reliability, peak system performance, process effectiveness and operational efficiency with OpenText solutions.


Trust

At OpenText we focus on fostering extraordinary relationships with customers, partners and shareholders. Its products and services are trusted by 85 of the world’s 100 largest companies.

Download the Global Customer Support eBook today!

 

Learn about OpenText’s industry-leading Customer Support

Flip through our eBook and discover what Customer Support can do for you!

Customer Support program

OpenText Prime Protect

With more than 100,000 customers—including the top 20 global brands—OpenText is trusted by many of the world’s leading companies.

With trust comes responsibility for OpenText to create positive business outcomes for customers every time. That’s why we created the Prime Protect support program.

Prime Protect is the level of support that OpenText customers need to manage their increasingly complex business processes and succeed.

The newly expanded program simplifies our support offerings and addresses the higher expectations of our customers.

What’s included
Product research and development checkmark
Product patches, latest releases/versions checkmark
Online documentation and resources checkmark
Initiate support requests through My Support, phone or email checkmark
Hours of operation: Monday-Friday, local business hours checkmark
24x7 coverage for Severity 1 and 2 issues checkmark
5x8 coverage for Severity 3 issues checkmark
Technical points of contact 6
Access to Core for secure, remote collaboration across multiple devices checkmark

Additional program options

Extended Support and Maintenance

Upgrade on your own schedule by extending the past maintenance support entitlements of your product—plus receive critical patches for core product issues.

TechConnect programs

Help your business succeed with assigned technical experts and a proactive solution that is right for you.


For more information, download the OpenText Global Support Programs fact sheet or refer to our Software Maintenance Program Handbook. To contact us, email supportprograms@opentext.com.

OpenText Customer Experience

Keeping our customers at the center of everything we do

By collecting customer insights and incorporating them into everyday business decisions, OpenText continually delivers on customer needs.

The Customer Experience Annual Report is a testament to OpenText’s customer-centric culture, current customer initiatives and how the company turns feedback into action.

Download now

To learn more about our Customer Experience initiatives, contact us at cx@opentext.com.

CX Annual Report

Did you know...

Worldwide support

Global customer support office locations

* Additional languages available for regional product support. If you would like to inquire about your product/region options, please email customercare@opentext.com